Shipping policy
Shipping Policy – ShopGinas.com
Last Updated: 1 June 2026
Overview
All orders placed on ShopGinas.com are fulfilled and shipped directly by our supplier, KOREALY, from South Korea. As a result, shipping times and procedures differ from domestic retailers.
Processing Time
Orders are processed within 1–3 business days after payment confirmation. You will receive a confirmation email with tracking information once your order has shipped.
Shipping Times
┌─────────────────────────┬─────────────────────┐
│ Destination │ Estimated Delivery │
├─────────────────────────┼─────────────────────┤
│ United States │ 7–15 business days │
├─────────────────────────┼─────────────────────┤
│ Canada │ 10–18 business days │
├─────────────────────────┼─────────────────────┤
│ United Kingdom │ 10–18 business days │
├─────────────────────────┼─────────────────────┤
│ Europe │ 10–20 business days │
├─────────────────────────┼─────────────────────┤
│ Australia / New Zealand │ 10–20 business days │
├─────────────────────────┼─────────────────────┤
│ Rest of World │ 14–25 business days │
└─────────────────────────┴─────────────────────┘
Delivery times are estimates and may vary due to customs processing, holidays, or carrier delays.
Shipping Rates
- Standard Shipping: Calculated at checkout based on destination and order weight.
- Free Shipping: Available on orders over a specified threshold (displayed on-site at the time of purchase).
Order Tracking
Once your order ships, you will receive an email with a tracking number. Please allow 2–5 days after dispatch for tracking information to update in the carrier's system.
Customs & Import Duties
Since orders ship internationally from South Korea, your package may be subject to import duties, taxes, or customs fees imposed by your country's government. These charges are the responsibility of the
customer and are not included in our product prices or shipping costs.
Shipping Restrictions
We currently do not ship to P.O. boxes or APO/FPO addresses. Some products may be restricted from entry into certain countries due to local regulations on cosmetics and skincare ingredients. ShopGinas.com is
not responsible for packages seized by customs.
Lost or Delayed Packages
If your order has not arrived within 30 business days of the ship date, please contact us at support@shopginas.com (mailto:support@shopginas.com) so we can investigate with the carrier and find a resolution.
Address Accuracy
Please ensure your shipping address is complete and correct at checkout. ShopGinas.com is not responsible for orders shipped to incorrect addresses provided by the customer. Address changes after an order has
been dispatched may not be possible.
Contact Us
For any shipping-related questions, reach out to us at:
Email: support@shopginas.com (mailto:support@shopginas.com)
Website: www.shopginas.com/contact (http://www.shopginas.com/contact)
This policy is subject to change without prior notice. Please review this page periodically for updates.